These documents may be found on our website or stop by the office to pick up a set. We encourage you to be familiar with the District policies.
The District uses two sources of water: The City of El dorado & The City of Wichita.
The Meter will be located on your property approximately 5 feet off the water main if the main is located on your side. If it requires a road bore the meter will be placed approximately 5 feet past the road right-of-way line.
You, the home owner, are responsible for the service line installation or repair. The District is responsible up to the meter pit.
The Monthly Service Charge is imposed when the Benefit Unit is purchased, installed, and approved by our board of directors. The Monthly Service Charge includes zero water usage.
Current rates are: $30.00 monthly base rate (includes NO water) and $8.50 per 1,000 gallons billed in 100-gallon increments.
The District reads the meter.
The District reads meters the last week of the month. Bills will be mailed the last working day of the month. Bills are postcard style unless you have multiple bills then they will be combined in an envelope. Payment is due on or before the 20TH of the month. If your payment is mailed and the envelope is postmarked on or before the 20TH no late charges will be applied. If your envelope is postmarked the 21ST or later, late charges will apply. A 10% late fee is assessed on all past due balances. If payments are 2 months delinquent, the meter will be locked and a $100.00 fee will be added. Returned Check Fee is $30.00.
You may pay by cash, check or money order at the District office during regular business hours. Check and money orders may be placed though the drop slot in the front door or in our payment box in the office parking lot. We also offer ACH automatic payment. With this option there is a form you can download from the website and fill out with a voided check or a letter from your bank with your bank information. The bill payment will draft your bank on the 20th of every month.
The Benefit Unit cannot be transferred without the approval of the Board of Directors of Butler County Rural Water District #5. The Benefit Unit entitles the owner thereof not to exceed one water connection service from the District’s water system and such connection or service shall not serve more than one residence or business establishment together with the necessary and usual out-building(s)
The Transfer Fee is used when there is any change in status of an account, such as new owner, new renter, etc. This is a non-refundable fee.
Contact the District Office with the move-out / closing date, forwarding address, and buyer information. It is essential that the Benefit Unit Certificate be formally transferred. A $100.00 transfer fee (by the new owner) must be paid separately.
Per the by-Laws and general Rules, a Benefit Unit shall be subject to forfeiture anytime that the monthly service charge or charge for metered water remains unpaid for six months or longer. Forfeiture shall occur in accordance with the procedure as detailed in the By-Laws.
Ownership of any RWD #5 Benefit Unit located in Butler County or Sedgwick County does not give authority to any owner to conduct work (repair, replacement, etc.) in the meter pit. Such work is the responsibility of RWD #5. The owner of the Benefit Unit will be financially responsible for any and all damages to the equipment caused by the owner or any representative for the owner. This bill will be added to the owner's monthly bill which will be subject to any and all late fees. Disputes of this bill fall under the same terms and conditions set forth in the Rules and Regulations.
Call before you dig! Dial 811 or 1-800-DIG-SAFE. Wait three full working days after contacting Kansas One Call. Locates are good for 15 calendar days. IT IS IMPORTANT to know that RWD #5 WILL NOT mark private underground lines.
Call the office or our emergency number immediately! It is very important to repair leaks as soon as possible.
If you have experienced a prolonged change in water pressure, please contact our office so we can investigate further.
Please call our office at 316-778-1631 or District Manager at 316-461-9427.
Locate your water meter. On the face of the meter there is a leak indicator. We have two options: 1. RED dial with black line - it will be turning if water is passing through 2. Digital screen- will show a flashing plus sign if water is passing though the meter.
To isolate the leak, turn off the main water valve at the house and go back down to see if the meter is still turning. If its still turning, you have a leak between the house and the meter. It's always good to look for green spots where grass is growing or water standing or spongy areas in the yard. Yard hydrants are also a device that can cause water loss.
If the meter is not turning but starts to after you turn the main house valve back on it could be on one or more of these devices; toilets, faucets, water softeners, irrigation system, humidifier, RO system, etc.
NOTE: The District is only responsible for repairing water leaks on our water mains and the meter. The property owner is responsible for the leaks on their service connection between the meter and structure. At no time is the District responsible for monitoring your water usage and identifying water leaks on your side.
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, PLEASE read and follow the manufacturer's owner's manual to keep from being hurt or damaging the water heater.
It is a matter of personal preference if a softener is wanted. The Water quality Report (CCR) gives water hardness values found on the CCR page.